StayTemplate — Refund Policy

StayTemplate is committed to customer satisfaction. Because our products are digital and delivered instantly upon purchase, please review this Refund Policy carefully before completing your order.

All templates and themes sold on StayTemplate are non-tangible digital goods delivered electronically. Due to the instant and irreversible nature of digital delivery, all sales are considered final once the product has been downloaded or accessed, except as outlined below.

A refund may be granted if:

• The template contains a verified technical defect that prevents core functionality, and our support team is unable to resolve the issue within a reasonable timeframe.
• The product delivered is materially different from its description on the product page.
• You were mistakenly charged more than once for the same order due to a payment processing error (Stripe/PayPal).

Refunds will not be granted if:

• You changed your mind after downloading the file.
• You lack the technical skill required to install, configure, or customize the template.
• You purchased the incorrect template by mistake.
• The product has already been downloaded, unzipped, installed, or modified.
• The refund request is submitted after the eligibility window (Section 5).

Refund requests must be submitted within 7 calendar days of the purchase date. Requests made after this period will not be considered.

Email contact@staytemplate.com with:

• Your order number
• The email address used for purchase
• A detailed explanation of the issue
• Screenshots or evidence of the technical problem, if applicable

Once approved, refunds are processed back to your original payment method via Stripe or PayPal within 5–10 business days. Processing times beyond this point are subject to your bank or card issuer.

We encourage customers to contact us directly before filing a chargeback with Stripe, PayPal, or their bank. Unauthorized chargebacks filed without first contacting our support team may result in suspension of your account and access to purchased products.